Refund Policy

At Post Worldwide Express, customer satisfaction is our priority. We strive to ensure timely and secure delivery of all shipments. However, if you experience an issue with our services, please refer to our refund policy below. Eligibility for Refunds
You may be eligible for a refund under the following conditions:

Delivery Delays:
If your shipment is not delivered within the guaranteed time frame due to delays caused by our service.

Damage or Loss:
If your package is damaged or lost during transit due to negligence on our part.

Service Not Rendered:
If the shipment pickup or delivery does not occur as scheduled and no alternative solution is provided.

Non-Refundable Conditions

Refunds will not be provided under the following circumstances:
Delays caused by customs inspections, natural disasters, or unforeseen events beyond our control.
Inaccurate or incomplete shipping addresses provided by the sender.
Shipments containing prohibited or restricted items as per our guidelines.
Minor delays not affecting the guaranteed delivery time.

Processing Time

Approved refunds will be processed within 10 business days. Refunds will be credited to the original payment method used during the transaction.
For further assistance, feel free to reach out to our support team.

Cancellation Policy

At Post Worldwide Express, we understand that plans can change. Our cancellation policy is designed to provide flexibility while ensuring minimal disruption to our operations.

Cancellation Guidelines

Before Shipment Pickup: You may cancel your shipment at no additional cost if the cancellation request is made before the scheduled pickup. After Shipment Pickup:
Cancellations are not permitted once the shipment has been picked up or is in transit. How to Cancel a Shipment
Contact our customer service team at [Insert Email Address] or [Insert Phone Number].
Provide the following details:
Shipment tracking number.
Scheduled pickup date and time.
Our team will confirm the cancellation request and provide you with a reference number for your records.
Refund for Cancellations Eligible Refunds: If the cancellation request is approved before shipment pickup, you will be entitled to a full refund of the service charges.
Non-Refundable Charges: Cancellations after pickup will not be eligible for a refund. We recommend contacting our support team as soon as possible if you wish to cancel a shipment. Your satisfaction and convenience are important to us.